Frequently Asked Questions:
Q: Can I exchange an item for a different item in the store?
A: You can only complete an exchange for the same item. Customers will be responsible for the shipping charge if the customer elects to exchange an item. Exchanges must take place within 10 days of purchase and items cannot have been used.
Q: Can I exchange my item if the item does not fit?
A: Yes, you can exchange an item if it does not fit, although the exchange must be for the same item in a different size. Customers will be responsible for the shipping charge if the customer elects to exchange an item.
Q: How many times can I exchange an item?
A:The maximum number of times you can exchange an item is once.
Q: Does the online store accept returns?
A: Returns are permitted but all returns must be completed within 7 days of receiving the order. Customers will be responsible for the shipping charge if the customer elects to exchange an item. You can cancel an order within 24 hours of purchase with no penalty. To make a return or cancel an order, email FSR_support@fgs-inc.com.
Q: How do I know when my order has shipped?
A: Once the order has shipped, customers will receive an email with the tracking number.
Q: Is it possible to expedite shipping?
A: Expedited shipping is possible, upon rush request. Customers requesting expedited shipping will be charged an additional shipping fee for the rush shipping option.
Q: Do orders ship internationally?
A: For international orders, customers must email customer service at FSR_support@fgs-inc.com.
For all other questions and inquiries pertaining to web purchases, contact customer support at FSR_support@fgs-inc.com.
A: You can only complete an exchange for the same item. Customers will be responsible for the shipping charge if the customer elects to exchange an item. Exchanges must take place within 10 days of purchase and items cannot have been used.
Q: Can I exchange my item if the item does not fit?
A: Yes, you can exchange an item if it does not fit, although the exchange must be for the same item in a different size. Customers will be responsible for the shipping charge if the customer elects to exchange an item.
Q: How many times can I exchange an item?
A:The maximum number of times you can exchange an item is once.
Q: Does the online store accept returns?
A: Returns are permitted but all returns must be completed within 7 days of receiving the order. Customers will be responsible for the shipping charge if the customer elects to exchange an item. You can cancel an order within 24 hours of purchase with no penalty. To make a return or cancel an order, email FSR_support@fgs-inc.com.
Q: How do I know when my order has shipped?
A: Once the order has shipped, customers will receive an email with the tracking number.
Q: Is it possible to expedite shipping?
A: Expedited shipping is possible, upon rush request. Customers requesting expedited shipping will be charged an additional shipping fee for the rush shipping option.
Q: Do orders ship internationally?
A: For international orders, customers must email customer service at FSR_support@fgs-inc.com.
For all other questions and inquiries pertaining to web purchases, contact customer support at FSR_support@fgs-inc.com.